Started when we pulled up to a broken station that was not marked as broken. Button did not work nor terminal. This was first terminal on the extension near the highway. Drove around to other side to place order which we had to repeat three times. The person taking the order left us with a pause thinking we were finished but then again had to repeat the end of the order. Only three products were ordered, small fudge shake, medium cookie dough brownie master blast and a triple chocolate master blast. After waiting 15 minutes from order placement to end we received the correct first part of the order, small fudge shake. The next part was given as a large, not a medium as ordered and later looking at the receipt charged as a large. Correct if I ordered that. Last part is what caused me write this in. It was a completely different item then ordered but at least they got the size right. No toppings, soupy and topped with melting whip cream. I rung back in to same person who struggle the first time when placing the order. He asked what I wanted them to do. I asked for what I originally ordered. Another wait and another product that didn't met expectations. I understand mistakes will happen in a fast pace work environment, I actually worked at sonic before in my youth. Its part of it. The customer service part from start to end where the fault is. That is something that can be controlled. Even if the product isn't 100%, with good customer service I would be willing to go back and try again. I don't go to Sonic often and this is a reminder why.
The woman that was taking my order was barely speaking. I let her know that I couldn't hear her so she proceded to yell in a stern aggressive way. Horrible customer service.
The young man who brought my food was very friendly and professional. The kind of attitude and personality people need especially in customer service.
They make the best pineapple slush! I go there for srinks almost every day! Awesome job!
Love this place! Friendly and quick and easy!
Sonic Drive In is a US Restaurant based in Saint Cloud, Florida. Sonic Drive In is located at 4350 West 13th Street, Saint Cloud, FL 34769, USA.
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