We went to the local bank, stood in the line and when we finally got to the teller we were informed that we could not obtain Cuban currancy at this bank. Neither the Teller or be Branch Manager could tell us why the local bank Customer Service Agent (on 2 separate occasions) informed us we could obtain Cuban currancy from their bank.
Came yesterday bank closed due to "odor" causing evacuation. Came back today and have now been waiting almost 2 hours to meet with a banker to discuss account. Sad way for a bank to do business....no coffee, water or any concern for people. Only 2 bankers available. Guess they don't need my money very much. Poor customer service. Unbelievable in fact.
We called the local St Cloud, Fl branch and asked if we could purchase (exchange) US dollars for Cuban (CUC's) for an upcoming trip to Cuba. We were informed that we could obtain the CUC's from the local bank but it would take two days to process and obtain the Cuban currancy. We called the local bank the next day just to confirm we could order and obtain the Cuban currancy and ask if we should go to the "tellers" window or sign the log to see a service agent; we were informed again that we could obtain the Cuban currancy (2 day process period) and that we should go right to a "teller".
Clean, well kept bank with Drive thru services and ATM.
Very clean and staff always friendly and professional.
Bad attitude, lacks customer service - too bad there are some of my Hispanic people but it's true
When account holders call the local bank with specific questions and services from the
same bank, we should have received accurate information, not have to make a trip to the bank to be informed otherwise. Get your act together!
Chase Bank is a US Bank based in Saint Cloud, Florida. Chase Bank is located at 4355 13th St, St Cloud, FL 34769, USA.
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